Frequently Asked Questions

Getting started

Do I need to install anything? No. JennyERP runs in your web browser. Your data is in the cloud, so you can log in from any computer.

Is there a free trial? Yes — 14 days, no credit card required. See Plans & Pricing.

Can I try it without signing up? Yes — open the demo workspace.

Samples

Can I add many samples at once? Talk to support about bulk options instead of entering them one by one.

Who can see my sample images? You control it per image: Public, Internal, or Private. Only public images appear on share pages. See Samples Overview.

How does AI image search work? Upload a photo and JennyERP returns the most visually similar samples in your library. See AI Image Search.

Sales & data

How do balances stay correct? Recording a payment automatically updates the related customer or supplier balance — no manual recalculation. See Payments.

Can customers see our catalog? Yes — share samples via a public link or QR code. See Share Samples Publicly.

Account & languages

What languages are supported? The interface is available in 14 languages, and each user can pick their own.

Why can't a teammate see a menu? It's usually a permissions setting. An admin can adjust their role. See Team & Permissions.

Billing

Can I switch plans later? Yes — upgrade or downgrade anytime, with prorated billing.

Do you provide tax invoices? Yes, on Growth and above (EU VAT / US Sales Tax via Stripe Tax).

Support

How do I get help? Email contact@jennycrm.com. Live chat is available on Growth and above.